online store terms & conditions
FREE GROUND SHIPPING ON ALL ORDERS $150.00 OR MORE BEFORE TAX FOR CANADIAN DESTINATIONS WITHOUT EXTENDED SURCHARGES. SOME CONDITIONS MAY APPLY AND SOME LARGE ITEMS (SUCH AS WATER TANKS, FENDER SKIRTS, LARGER APPLIANCES, ETC.) ARE EXCLUDED FROM FREE SHIPPING.
SHIPPING ON EDMONTONRV.COM IS CALCULATED WITH/PROVIDED BY PUROLATOR, UPS, AND FEDEX. RATES ARE CALCULATED AUTOMATICALLY BY ADDING PRODUCTS TO YOUR CARD AND ENTERING YOUR ADDRESS.
Welcome to Edmonton RV Store, the home of Edmonton RV Service on the web! We’re a family-owned business that has been providing quality RV repairs and parts since 1976. We strive to keep as many items as possible in stock and ship all orders as soon as possible from the time of receipt. Shipping quotes for all orders under $150 can be calculated by adding products to the shopping cart – no purchase required. City, Province, and Postal Code are required.
Returns
Whether you no longer need the item, or want something different, we get it! To start a return, email us at [email protected] and let us know you’d like to return an item. We will send you a Return Goods Authorization (RGA) number. Shipping fees are non refundable. Some additional terms apply to returns, as noted below:
– Due to fees imposed by our credit card processor, all returns are subject to a processing fee of 3.5% of the total order. We are unable to make any exceptions to this policy, and this fee applies to all returns.
– Returns/exchanges accepted within 15 days of purchase. Returns/exchanges with open/damaged/missing packaging are subject to a 25% restocking fee, subject to approval. We reserve the right to refuse a return/exchange for any product(s) that have been installed/damaged, or that have open/damaged/missing packaging. Your original receipt must accompany your returned product(s) to process your refund. Refunds or exchanges are not permitted after the allowable return period or without an original receipt.
– The following products are final sale: Used parts, special orders, electrical components, consumables (sealants & caulking, glues, tapes & coatings, etc.) and products cut from bulk rolls (insert trims, rubber seals, etc.)
Lost/Damaged Items
Items lost or damaged in transit to you must be reported to the shipping carrier as soon as possible. Some damages may not be covered without purchase of additional insurance – if you would like insurance placed on your shipment, please contact us prior to ordering. Edmonton RV Service is not able to assist with claims as a result of damage inflicted during shipping and does not provide any returns or reimbursements for uninsured shipments that are damaged.
Refused/Returned Packages
If your order is refused at the time of delivery, or your item is retuned to us due to non-pickup from the post office or for any other reason, you may be subject to additional shipping charges to have the order re-shipped.
Order Cancellations
Notice of cancellation must be emailed to [email protected] as soon as possible. While in some cases it may be possible, cancellation cannot be guaranteed as we strive to pack and ship orders as soon as possible.
Back Orders
If an item isn’t available in stock, you may have the option to place a back order. Not all items support this feature. If you place a back order, we will hold the order in our system and fulfill it as soon as we receive stock from our supplier. If you place a back order and the item is no longer available, or will be arriving significantly later than estimated, we will contact you to discuss alternative options.
Warranty Policy
Edmonton RV makes no warranties or guarantees, express or implied, for any products purchased. In some cases, warranty may be provided by the manufacturer for a limited period, if applicable. Please inquire regarding a specific product’s manufacturer warranty prior to purchase.
Emails & Communication
You agree that by making a purchase or entering your email address into the checkout on edmontonrv.com, we may contact you via email after your purchase for the purposes of gathering product reviews, sharing info about new products and services, and other related purposes. You may opt out from these emails at any time.
Questions?
Edmonton and Area: (780) 465 – 6608
Toll Free: (877) 713 – 7211
Or email us at [email protected]