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SERVICE DEPARTMENT FAQS

YES! We do not do any work or accept any drop offs without an appointment being booked. 

NO! We do not offer any same day service. You will be required to leave your RV or Appliance with us to complete the work. 

Due to an increase in last minute cancellations, we now charge a deposit at the time of booking your appointment. If you need to cancel and provide us at least 24 hours notice, your appointment deposit is fully refundable!

We do offer rush repairs at an additional fee. Please contact us for more details.

Please arrive at your scheduled time for your appointment – we are not able to accommodate early or late drop offs.

When you arrive, please drop off your RV on the west side of our building along the designated drop off zone. You can come inside the office and we will check you in!

If you need to reschedule your appointment, please call/text us at (780) 900 2434, or email us at [email protected]

We do not offer service on the following units or for the following issues:

  • Engine/Chassis repairs on Motorized RVs
  • Non RV units (utility trailers, food trucks, cargo trailers, etc.)
  • Water Damage & Structural Repairs
  • Delamination Repairs
  • Siding Repairs
  • Hail Damage Repairs

You may supply your own parts for the repair, but we are unable to offer any warranty on services incorporating these parts. There is also a $15/hr fee applicable for all labour performed using customer supplied parts. 

We are more than happy to complete your repairs, but due to many issues with Extended Warranty providers we are unable to bill directly. You will be responsible for paying the bill at the time of pickup and seeking reimbursement from the Extended Warranty provider.

Visa and Mastercard payments in store are subject to a 2.39% surcharge. Paying by Interac Debit, Cash, or Interac e-transfer does not have any surcharge.

Units up to 34ft: $189/hr
35ft and up: $195/hr
Diesel Class A Motorhomes: $199/hr

Hourly estimate fees apply for all estimates. Please contact us for more information if required.

DRIVE THRU WINTERIZE FAQS

We will winterize your RV during your appointment as you wait! This includes the service and anti-freeze for units up to 18ft in length. 

The following additional fees may apply:

Longer RV 19FT to 25FT – $145.00

Longer RV 26FT to 31FT – $150.00

Longer RV 32FT to 36FT – $180.00

Longer RV 37FT to 40FT – $190.00

Battery Removal– $30 Each Additional

Unit Has Ice Maker – $20.00 Additional

Unit Has Washer/Dryer – $30.00 Additional

No Water Heater Bypass – $20.00 Additional

No Pump Bypass – $20.00 Additional

We do not allow cancellations or reschedules of Drive-Thru winterize appointments.

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