REMOVAL OF ITEMS: The customer is responsible for the removal of all items that may interfere with the completion of the desired work. Edmonton RV Service reserves the right to charge additional costs if items need to be removed or relocated due to interference. 

REPAIR TIMELINES ARE NOT GUARANTEED: Edmonton RV Service will make every effort to ensure that work is completed in a timely manner, but we are unable to guarantee an exact completion date.

MINIMUM SHOP CHARGE: All RVs and Appliances left for service at Edmonton RV Service will be charged no less than $150 + GST (Minimum Shop Charge). This fee applies to all work orders, including declined work orders. 

LABOUR WARRANTY: Edmonton RV Service provides a limited warranty on all requested labour services except weatherproofing, roof and sidewall fixture installations and re-seals, roof and sidewall moulding installations and re-seals, window and door installations and re-seals, and slide out re-seals, for a period of six months from date of unit pickup. Roof and sidewall fixture installations include, but are not limited to, roof vents, plumbing vents, solar panels, skylights, tail and marker lights, porch lights, baggage and entrance doors, awnings, awning hardware/brackets, handles, and power inlets. These items are not warrantied due to the inability to guarantee the condition of the existing structure. Warranty is limited to the work completed. Edmonton RV Service will not reimburse the customer for corrective work done by other shops, travel costs, inconvenience, loss of work, loss of time, or loss of holidays resulting from work performed incorrectly. Warranty is contingent on an inspection by Edmonton RV Service to ensure a valid warranty concern exists. The customer also acknowledges it is their responsibility to ensure that the condition of the seals, roof, and sidewall fixtures are inspected every three months. 

NO WARRANTY ON RE-SEALS: Edmonton RV makes no warranties or guarantees on weatherproofing, roof and sidewall fixture installations and re-seals, roof and sidewall moulding installations and re-seals, window and door installations and re-seals, and slide out re-seals. 

CHARGE FOR NON-WARRANTY WORK: If a unit has been dropped off for warranty service but it is determined that the issue is not a warranty concern, a minimum shop charge of $150 + GST will apply. 

MANUFACTURER PARTS WARRANTY: Edmonton RV makes no warranties or guarantees, express or implied, for any products purchased in store or used in repairs. In some cases, warranty may be provided by the manufacturer for a limited period, if applicable. Please inquire regarding a specific product’s manufacturer warranty prior to purchase or repair. Neglect, physical damage, and prior failed repair attempts by the customer or another service centre may void your manufacturer warranty. Parts supplied by the customer and labour services associated with these parts are not warranted.

When a manufacturer warranty is approved for a defective or faulty product, but the allotted labour time from the manufacturer is insufficient to cover the actual time spent repairing the defective or faulty product, the customer will be responsible for the difference between the final billed amount and the amount covered by manufacturer warranty. 

RIGHT TO DECLINE WORK: Edmonton RV Service reserves the right to decline service requests if for any reason our staff determines that work should not be continued. The customer is responsible for the billed time and parts used up until that point.

UNITS MUST BE PICKED UP WITHIN 5 DAYS: RVs and appliances must be picked up within 5 business days of completion of work. If the RV or appliance is not picked up within 5 business days of completion of work, storage fees in the amount of $75 per day will be assessed until the unit is picked up. If the RV or appliance is not picked up within 30 days of completion of work, the unit will be considered abandoned and will be recycled or resold. If any unpaid balance remains, Edmonton RV Service reserves the right to commence collection activity to recover any amounts left owing, including any additional costs of collections or court filing fees, if applicable.

UNITS MUST BE PICKED UP WITHIN 5 DAYS (cont’d): If work is declined by the customer or by Edmonton RV Service, the RV or appliance must be picked up within 5 business days of work being declined. If the RV or appliance is not picked up within 5 business days of declining work, storage fees in the amount of $75 per day will be assessed until the unit is picked up. If the RV or appliance is not picked up within 30 days of completion of work, the unit will be considered abandoned and will be recycled or resold. If any unpaid balance remains, Edmonton RV Service reserves the right to commence collection activity to recover any amounts left owing, including any additional costs of collections or court filing fees, if applicable.

WORK MUST BE CONFIRMED WITHIN 3 DAYS: All estimates provided to the customer must be confirmed or declined within 3 business days of being provided said estimate. If no approval is given within 3 business days, Edmonton RV Service reserves the right to decline the estimate and assess a minimum shop charge in the amount of $150 + GST. 

CREDIT CARD SURCHARGE: All payments made by Visa or Mastercard are subject to a 1.68% surcharge at time of payment. Interac, Cash, or Interac eTransfer do not have a surcharge. 

NOT LIABLE FOR DAMAGES: Edmonton RV Service shall not be held liable for any loss or damages to any RV or appliances due to weather, fire, theft, or vandalism. This includes RVs and appliances dropped off outside of business hours, outside of business property, or outside of our secured yard.

In recognition of the relative risks and benefits of the project to both Edmonton RV Service and the Client, the risks have been allocated such that the Client agrees, to the fullest extent permitted by law, to limit the liability of Edmonton RV Service to the Client for any and all claims, losses, costs, or damages of any nature whatsoever or claims of expenses from any cause or causes, including attorneys’ fees and expert witness fees and costs, so that the total aggregate liability of Edmonton RV Service to the Client shall not exceed Edmonton RV Service’s total fees for services rendered on the project. It is intended that this limitation apply to any and all liability or cause of action however alleged or arising, unless otherwise prohibited by law. 

ESTIMATES SUBJECT TO CHANGE: All estimates, including estimates completed in shop and online/via photos are subject to change due to additional labour unforeseen by the technician (including but not limited to water damage, structural integrity, mould, and final appearance), additional parts and labour, ease of access to point of work, and other circumstances.

DEPOSIT POLICY: All work orders over $2500 require a deposit of 50% to be placed prior to work commencing. This deposit must be paid within 3 business days of estimate approval, or Edmonton RV Service reserves the right to decline the estimate and assess a minimum shop charge in the amount of $150 + GST. 

WINTER REPAIR POLICY: Any repairs which are classified as Winter Repairs (Including but not limited to structural damage repairs, extensive roof repairs and rebuilds, flooring repairs and rebuilds, and larger insurance repairs) will be subject to longer repair timelines than normal. In addition, we will not accept bookings/drop offs for these repairs until later in the winter months. Please contact us prior to booking these appointments or visit edmontonrv.com/appointment for more information or to confirm exact timelines. 

INSURANCE REPAIR POLICY: For all insurance claims, a $150 + GST deposit is required to begin work on your unit. Upon successful payment from your insurance company, this deposit will be refunded to your original method of payment. All original parts retained from insurance repairs will be withheld and provided to your insurance company as per their terms of repair in your insurance policy. 

Last Updated: Sept 21, 2023