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Booking Info & Frequently Asked Questions

Yes, your appointment guarantees you a drop off slot to be able to bring in your RV for servicing. We do not offer walk-in repair services!

In most cases, no. Our timelines for repairs vary depending on the nature of the repairs being requested. 

Due to an increase in last minute cancellations, we now charge a deposit at the time of booking your appointment. If you need to cancel and provide us at least 24 hours notice, your appointment deposit is fully refundable!

We do offer rush repairs at an additional fee. Please contact us for more details.

When you arrive, please drop off your RV on the west side of our building along the designated drop off zone. You can come inside the office and we will check you in!

You can call/text us at (780) 900 2434, or use the link at the bottom of your confirmation or reminder email!

We do not offer service on the following units or for the following issues:

  • Engine/Chassis repairs on Motorized RVs
  • Non RV units (utility trailers, food trucks, cargo trailers, etc.)
  • Water Damage & Structural Repairs
  • Delamination Repairs
  • Siding Repairs
  • Hail Damage Repairs

We do offer installation services for a third-party parts provided by customers. However, it’s important to note that we do not assume responsibility for the quality or functionality of third-party parts and we do not provide warranty for these parts and any issues must be addressed directly with the manufacturer.

At this time we do not process paperwork for extended warranties. If you are using an extended warranty, you will be responsible for paying your shop bill and submitting documentation to your insurer. We are unable to provide exceptions for this policy.

Visa and Mastercard payments in store are subject to a 2.09% surcharge. Paying by Interac Debit, Cash, or Interac e-transfer does not have any surcharge.

Regular Shop Rate: $185/hr
Shop Rate for Diesel Class A Motorhomes: $189/hr
Hourly estimate fees apply for all estimates. Please contact us for more information if required.

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