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Store & Website Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
To administer a contest, promotion, survey or other site feature
To send periodic emails relating to your orders and for marketing purposes (marketing emails can be unsubscribed from at any time)

Emails & Communication

You agree that by entering your email address into the checkout on edmontonrv.com, providing your contact information offline during a sale or inquiry, or by participating in any giveaways or sweepstakes offered from time to time, we may contact you via email or phone for the purposes of gathering product reviews, sharing info about new products and services, and other related purposes. You may opt out from these emails or phone calls at any time.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our server.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site or providing us your contact or other personal information, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

SMS Privacy Policy

At Edmonton Recreational Vehicle Service LTD (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This SMS Privacy Policy outlines how we collect, use, and protect your information in connection with our SMS communications.

Information We Collect

When you engage with our services, including (but not limited to) purchasing products, signing up for loyalty programs, or having service work done, you may provide us with certain personal information, such as your name, phone number, and purchase details.

How We Use Your Information

We use the information we collect to:

– Send you SMS notifications about your purchases, service appointments, and loyalty program updates.
– Provide customer support and respond to your inquiries.
– Inform you about promotions, discounts, or new products and services that may be of interest to you.
– Ensure compliance with applicable laws and regulations.

Consent to Receive SMS Messages

By providing your mobile phone number, you agree to receive SMS messages from Edmonton Recreational Vehicle Service LTD. You understand that these messages may include important information about your transactions and our services, as well as promotional content. Your consent to receive SMS messages is not a condition of purchasing any goods or services.

Opting Out

You can opt out of receiving SMS messages at any time by texting “STOP” to the phone number that sent you an SMS. Upon your request, we will cease sending you further messages. Please note that you may still receive transactional messages related to your purchases or services even after you opt out.

Information Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

Sharing of Information

We do not sell, rent, or lease your personal information to third parties. We may share your information with trusted partners to assist us in delivering our services and improving our offerings, but only as necessary and under the conditions of confidentiality.

Changes to This Policy

We may update this SMS Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by sending a message through our SMS communications or by posting a notice on our website.

Questions?
Edmonton and Area: (780) 465 – 6608
Toll Free: (877) 713 – 7211
Or email us at [email protected]

LAST UPDATED: FEB 11, 2025