Get your order today! Same-Day Pick Up or Delivery available. Learn more
Get your order today! Same-Day Pick Up or Delivery available. Learn more
At Edmonton Recreational Vehicle Service LTD (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Store & Website Privacy Policy outlines how we collect, use, and protect your information in connection with our store and website.
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.)
To administer a contest, promotion, survey or other site feature
To send periodic emails relating to your orders and for marketing purposes (marketing emails can be unsubscribed from at any time)
Emails & Communication
You agree that by entering your email address into the checkout on edmontonrv.com, providing your contact information offline during a sale or inquiry, enrolling in the RoadReady Rewards program, or by participating in any giveaways or sweepstakes offered from time to time, we may contact you via email or phone for the purposes of gathering product reviews, sharing info about new products and services, and other related purposes. You may opt out from these emails or phone calls at any time.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
Sensitive information such as credit card data is not stored on our servers and is not retained following a transaction.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
We use cookies to help us remember and process the items in your shopping cart.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Your Consent
By using our site or providing us your contact or other personal information, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Last updated: September 18th, 2025
By providing your phone number, you consent to receive recurring text messages (i.e., SMS and/or MMS), including messages that may be sent using an automated technology, to the provided phone number from or on behalf of Edmonton RV Service (“we” or “us”) and confirm that you are the subscriber or customary user of this phone number and that you have the authority to consent to receive text messages at this phone number.
If you do not agree to these Texting Terms and Conditions, you may not participate in our text message program.
1. Message Frequency/Source. Text message frequency may vary. We reserve the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. We also reserve the right to change the short code or phone number from which messages are sent and will notify you if we do so.
2. Purpose of Messages. The purpose of our messaging is to provide you confirmations of Service Appointment bookings, updates on Service Work Orders, Service completion notifications, promotions and marketing relating to our RoadReady Rewards loyalty program, and for sales and promotions relating to our store.
3. No Purchase Necessary. You understand that consent to receive text messages, including automated marketing text messages, is not a condition of purchase.
4. Age Verification. By signing up, you confirm that you are over the age of 18.
5. Automation. You understand that we may send mobile text messages using automated technology.
6. Message Rates. Message and data rates may apply. Please contact your wireless provider for additional information regarding applicable rates.
7. Eligibility. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas. Please contact your wireless carrier to determine whether you are eligible to participate. We, our service providers and the mobile carriers that support our text program are not liable for delayed or undelivered messages.
8. Opt-Out. You may opt-out of our marketing text program at any time. To do so, text STOP to our short code or phone number. After texting STOP to our short code or phone number, you may receive additional communications confirming that your request has been processed.
9. Scope of Opt-Out Requests. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that we, and our service providers, will have no liability for failing to honor such requests. If you opt out of our marketing text program, you understand that your opt-out will not constitute a “do not call” request. You understand that, if you opt out of our marketing text program, you may continue to receive marketing text messages from our affiliates through any other programs you have joined until you separately unsubscribe from those programs.
10. Support. If you require assistance in connection with our text program, text HELP to our short code. You may also contact us for support by emailing [email protected] or by calling (877) 713 – 7211.
Last updated: September 18th, 2025
