online store terms & conditions
FREE GROUND SHIPPING ON ALL ORDERS $150.00 OR MORE BEFORE TAX FOR CANADIAN DESTINATIONS WITHOUT EXTENDED SURCHARGES. SOME CONDITIONS MAY APPLY AND SOME LARGE ITEMS (SUCH AS WATER TANKS, FENDER SKIRTS, LARGER APPLIANCES, ETC.) ARE EXCLUDED FROM FREE SHIPPING.
SHIPPING ON EDMONTONRV.COM IS CALCULATED WITH/PROVIDED BY CANADA POST. OTHER CARRIERS ARE AVAILABLE BUT ARE QUOTED MANUALLY AND DO NOT QUALIFY FOR FREE SHIPPING. PLEASE CONTACT US FOR MORE INFO.
Welcome to Edmonton RV Store, the home of Edmonton RV Service on the web! We’re a family-owned business that has been providing quality RV repairs and parts since 1976. We strive to keep as many items as possible in stock and ship all orders as soon as possible from the time of receipt. Shipping quotes for all orders under $150 can be calculated by adding products to the shopping cart – no purchase required. City, Province, and Postal Code are required.
Whether you no longer need the item, or want something different, we get it! To start a return, email us at firstname.lastname@example.org and let us know you’d like to return an item. We will send you a Return Goods Authorization (RGA) number. Returns must be received within 15 days from date of purchase. Shipping fees are non refundable. Some additional terms apply to returns, as noted below:
– Due to fees imposed by our credit card processor, all returns are subject to a processing fee of 3.5% of the total order. We are unable to make any exceptions to this policy, and this fee applies to all returns.
– If the original packaging has been compromised, or any items or accessories are missing, an additional 25% restocking fee will apply.
– We reserve the right to refuse returns on items that have been installed, or show signs of damage.
– Used parts, special orders, electrical components, and products cut from bulk rolls (insert trims, rubber seals, etc.) are final sale.
While we have the utmost faith in our delivery partners, if you receive a damaged item or your item is lost in the mail, we will replace it at no cost. To proceed with a replacement, you must notify us as soon as possible with photos showing the damage.
If your order is refused at the time of delivery, or your item is retuned to us due to non-pickup from the post office or for any other reason, you may be subject to additional shipping charges to have the order re-shipped.
Notice of cancellation must be emailed to email@example.com as soon as possible. While in some cases it may be possible, cancellation cannot be guaranteed as we strive to pack and ship orders as soon as possible.
If an item isn’t available in stock, you may have the option to place a back order. Not all items support this feature. If you place a back order, we will hold the order in our system and fulfill it as soon as we receive stock from our supplier. If you place a back order and the item is no longer available, or will be arriving significantly later than estimated, we will contact you to discuss alternative options.
Edmonton RV makes no warranties or guarantees, express or implied, for any products purchased. In some cases, warranty may be provided by the manufacturer for a limited period, if applicable. Please inquire regarding a specific product’s manufacturer warranty prior to purchase.
Emails & Communication
You agree that by making a purchase or entering your email address into the checkout on edmontonrv.com, we may contact you via email after your purchase for the purposes of gathering product reviews, sharing info about new products and services, and other related purposes. You may opt out from these emails at any time.
Edmonton and Area: (780) 465 – 6608
Toll Free: (877) 713 – 7211
Or email us at firstname.lastname@example.org